Privacy Policy

Last updated: August 2026

PawÉa respects the privacy of its website visitors, clients, partners and correspondents.

This Privacy Policy explains how personal data is collected, used, stored and protected in connection with this website, enquiries, communications, bookings, services, experiences, products, collaborations and educational activities.

1. Responsible Person

The person responsible for processing personal data through this website and in connection with the PawÉa brand is:

Nicole Pinter-Krainer
Route du Grand-Pré 7
1586 Vallamand
Switzerland

Email: nicole@pawea.care
Telephone: +41 79 855 13 88

2. Personal Data We Collect

PawÉa may collect personal data when you:

  • visit this website
  • submit a contact or enquiry form
  • contact PawÉa by email, telephone or social media
  • request or book a service or experience
  • express interest in a retreat, the PawÉa Academy, a product or a collaboration
  • enter into a professional or contractual relationship with PawÉa

This information may include:

  • your name
  • your email address
  • your telephone number
  • your location or place of stay
  • your preferred appointment dates
  • details of your enquiry or booking
  • correspondence and communication history
  • invoicing and payment information
  • information you choose to provide about your animal

Information about an animal may also constitute personal data when it connects to an identifiable person.

PawÉa collects only the information reasonably required for the relevant interaction or service.

3. How We Use Personal Data

PawÉa may process personal data to:

  • respond to enquiries
  • review and organise service requests
  • manage bookings and appointments
  • prepare and deliver PawÉa services and experiences
  • communicate with clients, hotels and partners
  • prepare offers, agreements and invoices
  • manage payments and business records
  • provide information expressly requested by you
  • maintain the security and functionality of the website
  • understand general website use and improve the visitor experience
  • fulfil legal, tax, accounting and administrative obligations
  • establish, exercise or defend legal claims

Processing takes place where it is necessary to respond to a request, enter into or fulfil an agreement, comply with a legal obligation, protect a legitimate business interest or act on your consent.

PawÉa does not sell personal data.

PawÉa does not operate a newsletter or use personal data for regular email marketing.

4. Contact and Enquiry Forms

PawÉa uses WPForms for its website forms.

When you submit a form, the information you provide is stored in the website’s WordPress database. A copy may also be delivered to PawÉa by email so that your enquiry can be reviewed and answered.

WPForms operates within the PawÉa website and states that it does not independently collect form-entry data from the website. WPForms privacy information

Please provide only information that is relevant to your enquiry. PawÉa does not request medical diagnoses or extensive veterinary records through general website forms.

5. Website Hosting and WordPress Statistics

This website is hosted through WordPress.com, a service provided by Automattic. Purchases are billed through:

Aut O’Mattic Ltd.
Grand Canal Dock
25 Herbert Place
Dublin, D02 AY86
Ireland

When you visit the website, WordPress.com and Automattic may process technical information required to operate, secure and analyse the website. This may include:

  • IP address
  • browser type
  • operating system
  • device information
  • referring website
  • pages visited
  • links followed
  • approximate location
  • date and time of access

PawÉa uses the statistics provided within WordPress to understand general website activity. PawÉa does not use Google Analytics.

Automattic states that it uses visitor IP addresses to calculate website statistics and generally retains those IP addresses for approximately 30 days. Further information appears in Automattic’s Privacy Notice for visitors.

6. Cookies

WordPress.com may use cookies and similar technologies for website operation, security, functionality and statistics.

The cookies used may depend on the WordPress.com services active on the website and the visitor’s browser or privacy settings.

PawÉa does not currently use advertising cookies, Google Analytics or embedded social-media content.

You can restrict or delete cookies through your browser settings. Restricting essential cookies may affect certain website functions.

Further information is available in the WordPress.com Cookie Policy.

7. Email Communications

PawÉa uses Professional Email powered by Titan.

When you communicate with PawÉa by email or submit a form that generates an email notification, your name, email address, message and related technical information may be processed through Titan’s email infrastructure.

Titan and its authorised service providers may process data in different countries. Titan describes its data-processing arrangements and safeguards in its Privacy Policy.

Please avoid sending highly sensitive information through ordinary email unless this is necessary and agreed in advance.

8. Payments and Accounting Records

PawÉa accepts payment by invoice, bank transfer and, in limited circumstances, cash.

PawÉa does not process payments directly through this website and does not use an online payment gateway.

Banks and financial institutions process bank transfers according to their own legal and privacy obligations.

Invoices, payment information and business records are maintained directly by PawÉa. Records may be stored locally on password-protected devices and retained as required by Swiss accounting and tax law.

9. Sharing of Personal Data

PawÉa shares personal data only when this is necessary for the relevant purpose.

Recipients may include:

  • Automattic and WordPress.com for website hosting, security and statistics
  • Titan for professional email services
  • banks and financial institutions for payments
  • professional advisers where legal, accounting or administrative support is required
  • selected hotels, hosts or collaboration partners involved in delivering a requested PawÉa service or experience
  • public authorities where disclosure is legally required

Partners receive only the information required for their role.

PawÉa does not sell, rent or trade personal data.

10. Processing Outside Switzerland

Some technology providers and their authorised subprocessors may process personal data outside Switzerland, including within the European Economic Area, the United States and other countries.

Where personal data is transferred to a country that does not provide an equivalent level of data protection, PawÉa relies on appropriate safeguards recognised under applicable law. These may include contractual data-protection clauses or other legally accepted transfer mechanisms.

Information about the processing practices of Automattic and Titan is available in their respective privacy documentation.

11. Data Retention

PawÉa retains personal data only for as long as the relevant purpose, contractual relationship or legal obligation requires.

As a general guideline:

  • General enquiries that do not lead to a booking or collaboration may be retained for up to 24 months.
  • Form entries stored in WordPress may be retained for the same period and deleted when no longer required.
  • Client, booking and service information may be retained for the duration of the relationship and for a reasonable period afterwards.
  • Contracts, invoices, accounting records and legally relevant business documents are generally retained for 10 years in accordance with Swiss legal requirements.
  • Information connected to a legal claim may be retained until the relevant limitation period has expired or the matter has concluded.

PawÉa may delete information earlier when it is no longer required and no legal obligation prevents deletion.

12. Data Security

PawÉa takes appropriate organisational and technical measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

These measures include controlled access, password-protected devices, secure website connections and careful selection of service providers.

No method of digital communication or electronic storage can guarantee complete security. Visitors should therefore avoid sending unnecessary sensitive information through website forms or ordinary email.

13. Your Rights

Under applicable data-protection law, you may have the right to:

  • request information about the personal data PawÉa holds about you
  • obtain a copy of your personal data
  • request the correction of inaccurate information
  • request deletion where continued retention is no longer justified
  • object to certain processing
  • withdraw consent where processing relies on consent
  • request the transfer of certain data in a commonly used electronic format where applicable

These rights may be limited where PawÉa must retain information to comply with legal obligations, fulfil an agreement or protect legitimate legal interests.

To exercise your rights, contact:

nicole@pawea.care

PawÉa may request reasonable proof of identity before responding.

You may also contact the Swiss Federal Data Protection and Information Commissioner if you have concerns about the processing of your personal data.

14. External Links

This website contains links to external websites, publications and social-media platforms.

Following an external link takes you to a service controlled by another organisation. That organisation’s own privacy policy applies. PawÉa does not control the privacy practices, security or content of external websites.

15. Changes to This Privacy Policy

PawÉa may update this Privacy Policy when its services, website functions, providers or legal obligations change.

The latest version published on this website applies. The revision date appears at the beginning of the policy.

This version accurately reflects your present setup. It also avoids naming tools you do not use. For legal certainty, a Swiss data-protection professional should review the final text, particularly if you later add a newsletter, booking system, online payments, embedded media or additional analytics.